Cost-Efficient Delivery
Portal development ran about 5% under budget in 2024 and is projected to be about 2% under in 2025.
Predictable Releases, Minimal Downtime
Ad hoc multi-hour downtime → regular, near-zero downtime releases.
Stable Platform for Ongoing Enhancements
Stabilized core systems and release process so Entrust can roll out portal improvements and new capabilities on a predictable schedule.
Technical Impact/Benefits
- Improved stability and a predictable release cadence reduced outage risk on revenue-critical AWS-hosted platforms, enabling product and business teams to plan and ship portal enhancements without constant firefighting.
- Clear operational ownership and governance, with a single escalation path for production and releases, resulting in reduced ambiguity and coordination overhead.
- A prioritized optimization roadmap and rebuilt cloud environment reduced operational overhead and created a solid foundation for the next wave of business and product changes.
Technology Stack
- Core systems: Third-party record-keeping platform as the system of record for client and account data, plus a proprietary client portal as both client front end and central integration layer across multiple internal and external systems.
- Cloud & Infrastructure (AWS): AWS-based cloud environment rebuilt and optimized to improve scalability, maintainability, and deployment efficiency, while reducing operational overhead and supporting controlled, low-downtime releases.
- Operations, Monitoring & Governance: Structured monitoring, centralized ticketing, and incident management with defined response targets, underpinned by security and well-architected reviews and ongoing security advisory within the AWS context.
