Technology and Recovery in the Travel Sector Post-COVID The outbreak of the Corona pandemic caused a major standstill in the travel industry, creating huge revenue losses and massive layoffs. The World Travel and Tourism Council has warned the pandemic could cut 50 million travel and tourism jobs worldwide and have a severe impact on the global economy. The situation continues to evolve day by day.
Overcoming the Consequences of the COVID-19 Crisis As we all struggle to cope with the COVID-19 global crisis, it’s essential for the travel and hospitality industries to continue providing an exceptional level of service to ensure that our companies retain—and ideally enhance—the loyalty of the customer bases that we’ve worked so hard to build.
Messaging: An Essential Tool For Guest Engagement Today’s travelers expect simple communication methods and quick responses. Messaging—whether in the form of texts, chatbots, or others—is an essential tool for ensuring deep guest engagement and providing a superior overall customer experience.
