Case study

How DataArt Reimagined IT Staffing Strategy

In 2020 Rappi, a leading Latin American service provider, faced a complex staffing challenge: it needed to engage professionals in various technologies within 1 month to implement multiple products in different business verticals.

The company teamed up with DataArt implementing more than 20 projects with 50+ senior-level engineers hired, specialized in more than 10 technologies.

Facts

15 teams
complemented

Main Accomplishment

20 highly experienced engineers hired in 1 month

Increased talent engagement confirmed by low attrition rate of 7% (with a market average of 15%).

~52,000

working hours

72%

of candidates approved
after tech interviews

7

business verticals supported

9 days

average onboarding time

10+

differeent technologies

Reduced cost-to-serve and time-to-market thanks to accurate and structured recruiting.

The pandemic brought about economic and labor market uncertainty, leaving service providers in the industry facing a talent and expertise shortage.

Rappi, a leading Latin American service provider, faced a complex staffing challenge. It needed to complement tech teams in different business verticals with 20 senior-level professionals in various technologies within a month.

To resolve the issue DataArt applied an Elastic IT strategy, which quickly expands or reduces technology capability, development and services without jeopardizing the ability to run and grow the business successfully. These factors were critical drivers for efficient IT staffing in terms of high uncertainty.

DataArt for Rappi: Adding Value to Every Interaction

Elastic team scaling

Summer’20 Autumn’20 Winter’21 Spring’21 Summer’21 Autumn’21 Winter’22

Team size Onboarded staff Attrition Ramped down

DataArt started hiring in early 2020 on the backdrop of a broad industry talent shortage at an intensive pace, onboarding 20 professionals within 1 month, later scaling the team up to 34 professionals. Elastic IT allowed for a flexible ramping down according to the client's business needs and maintained low attrition rates throughout the partnership.

Key Takeaways

Metric-Driven Recruiting

A sophisticated automated recruiting dashboard quickly identified continuous process improvements to maximize productivity.

Flexible Staffing — Elastic IT resources to effectively plan for extreme market conditions

Tailored Approach

Enhanced recruiting and onboarding process according to client's needs.

Automated Dashboards

Data visualization allowed for detailed progress tracking.

Testimonials

I would gladly recommend DataArt, not just for people working on other projects. I would recommend them to other areas within Rappi and anybody looking for a strong technology partner. If I have to choose three words I would use when describing what it is like to work with DataArt, it would be: Reliable, Quality, and finally, Results.

Joel Spiro Head of Product, Rappi Travel

It has been a great experience working with DataArt. They optimized our time-to-market by offering their specialized and senior-level staff exactly at the time when we needed to launch our project.

Guido Becher Global Head of Rappi Travel

DataArt has become our strategic outsourcing partner for CPGs Vertical within Rappi. Our relationship started when DataArt was asked to fulfill 20+ open positions. The results were outstanding — they provided high-quality engineers in just one month. I would certainly recommend DataArt as a partner.

Pablo Dominguez VP of Engineering at CPGs & Revenue, Rappi

We required DataArt to resource 25+ developers over multiple disciplines as quickly as possible - they more than satisfied our expectations! Not only did they fill the positions with excellent candidates which raised the standard of the teams they join but they also managed the whole process with expert ease.

Ben Rayner Delivery Manager at CPGs & Revenue Rappi

We asked DataArt to help us integrating “Paga con Rappi” on Wix platform and they delivered successfully, not only the software itself but also the management and QA process. DataArt’s team blended smoothly with our development team making things happen. I would certainly recommend everyone to work with DataArt.

Delcio Amarillo Engineering Lead at Paga con Rappi, Rappi

Working with DataArt has been an outstanding experience. DataArt responds in a quick and effective manner to our requests, adding value to each interaction and working with high-quality standards and record-breaking times to staff our team.

Juan Bottinelli Head of Engineering at Rappi Travel

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Why it worked

Domain Expertise

Our considerable expertise in multiple domains, including Transportation, Travel & Hospitality, Retail, and Finance, lets us apply a broad skill range, unlocking the business benefits of every technology we use.

Elastic IT

Meshed well with Rappi's need to quickly expand or reduce technology capability, development, and services without jeopardizing its ability to run and grow in multiple business verticals at the same time.

Dedicated Managers

DataArt involved Delivery, Engagement, and Project Managers to lead, control, and report on the project. This ensured transparency and trust and allowed us to coordinate information flows. The result was efficient and seamless operation at every level.

Global Approach

DataArt operates globally, mobilizing staff from different countries based on their professional skills. We create a credible basis for a cultural match, enabling local, high-quality staffing and team building.

DataArt’s Philosophy

DataArt embraced a lean, non-bureaucratic, and comfortable pace of work. We provide professional expertise, adding value to every process and interaction. We join projects with the goal of becoming not just a vendor but a meaningful part of a project.