3 September 2004
IT Outsourcing Success Story
DataArt successfully finished an Admin Module for I-CareTM (Incident Care). This module is a service chain automation application software for both technical support and contact centers. It is also another fine example of DataArt's effectiveness.
Millennium Care Inc. is a leading provider of technical support and customer care solutions. In choosing DataArt for their offshore outsourcing software vendor, they got more than they expected.
Michael Hilmer, Millennium Care Inc. President & CEO, commented, "I have had an opportunity to sit with clients as we demo our new Admin Module, and I am pleased to report that it is being very well received. This important project was critical to our cost avoidance and revenue generating strategy, and although our requirements were not sound upon kick-off, the result came in better than anticipated thanks to the collaboration between the DataArt and MCare technology teams."
The DataArt specialists have once again shown excellent skill in working with software developed by another company. The challenge was gaining an understanding for the complex database backend. The desired project development results were achieved with the proven system of weekly reviews and conference calls with the client.
The Admin Module gives administrators a convenient web-based user interface to work with all of the system entities and relationships. It's also worth mentioning the flexible permission control, the ability to postpone any change for later approval, and the ability to undo already implemented changes.
Based New York, DataArt is a leading offshore software outsourcing company. Since its founding in 1997, DataArt has lived by principles of professionalism, openness and team spirit. DataArt has been recognized as the Best employer among IT companies in 2004. There are 148 professionals working in the development center in Saint Petersburg. DataArt focuses on technological innovations and keeping a highly qualified team. This policy has helped establish the company as a leader in Microsoft .NET development. In 2002 DataArt was mentioned by Bill Gates on the Microsoft .NET Visual Studio world presentation. 11 million people use DataArt developed Mail.ru - Russia's largest Internet Portal. For additional information on DataArt, visit www.DataArt.com
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