29 May 2013
DataArt Collaborates with Richmond Systems to Create New Help Desk Web Application
Custom Software Developer Increases Mobile Capabilities and Functionality of Service Desk Software
NEW YORK – May 29, 2013 DataArt, a custom software development company that builds advanced solutions for select industries, announced its collaboration with Richmond Systems, developer of help desk, service management and asset management software, to create new help desk service software with increased user functionality and mobile capabilities.
Richmond Systems engaged DataArt to collaborate on version 9 of its service desk software to enable its web application to have the same in-depth functionalities as its Windows client whilst taking advantage of the latest web technologies. The new version continues to support the existing Windows-based applications, with a completely scalable architecture that can extend its core functionality to modern technologies as they are introduced.
“We are dedicated to delivering solutions that anticipate and respond to our customers’ new technology needs, yet still drive our core goal of increasing user satisfaction,” said Eric Wright, Managing Director of Richmond Systems. “With DataArt, we were able to extend IT support capabilities in a format that suits the needs of the mobile workforce and our customers today and in the future.”
The new web application was presented by Richmond Systems during the 2013 Service Desk & IT Support Show to demonstrate its mobile ready interface, layout and enhanced functionality.
“We’ve been working with Richmond Systems for over five years on various projects to keep their service desk software in-sync with new technologies,” said Alexey Botev, Project Manager at DataArt. “We immersed ourselves in Richmond Systems IT operations, as we do with all our clients, to deliver solutions that respond to the complexities of their industry and the ongoing race to keep up with new technology.”
DataArt previously completed projects for Richmond Systems that enhanced the existing applications, introducing new applications and features for its service desk software.
DataArt (www.dataart.com) is a custom software development firm that builds advanced solutions for the financial services, healthcare, hospitality and other industries. Combining domain knowledge with offshore cost advantages and resource flexibility, DataArt develops industry-defining applications, helping clients optimize time-to-market and minimize software development risks in mission-critical systems. With an unrivaled talent pool of highly skilled software engineers in New York, London, Russia and Ukraine, DataArt provides the technical skill, accountability and industry knowledge needed to deliver custom applications on time and on budget. DataArt clients include Standard & Poor’s, Harmonic Fund Services, Ogilvy, artnet, Panasonic, Cancer Research, Ocado, Charles River Laboratories, Betfair, Misys, leading asset management firms and three of the world’s top ten investment banks.
About Richmond Systems
Richmond Systems are leading providers of Service Desk and IT Management solutions that enable organizations to deliver fast, effective and high quality service and support. Founded in 1984, Richmond became a leading supplier of remote support solutions and in 1994 introduced the Richmond solution, one of the first Windows™ based help desks. Key benefits of the Richmond solution are its ease of use, live reporting and the speed in which it integrates in real time with complementary business applications. Throughout its history, Richmond Systems has remained focused on listening to Customers, developing products that exceed expectations and delivering excellent service and support.
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