27 August 2004
DataArt has successfully finished a software project for Millennium Care Inc., a leading provider of technical support and customer care solutions. DataArt developed an Admin Module for I-CareTM (Incident Care), service chain automation application software for both technical support and contact centers.
The Admin Module gives administrators a convenient web-based user interface to work with all of the system entities and relationships. It's also worth mentioning the flexible permission control, the ability to postpone any change for later approval, and the ability to undo already implemented changes.
Once more the DataArt specialists have shown excellent skill in working with the software developed by another company. The challenge was gaining an understanding for the complex database backend. The desired project development results were achieved once again with the proven system of weekly reviews and conference calls with the client.
"I have had an opportunity to sit with clients as we demo our new Admin Module, and I am pleased to report it is being received very well. This important project was critical to our cost avoidance and revenue generating strategy, and although our requirements were not sound upon kick-off, the result came in better than anticipated thanks to the collaboration between the DataArt and MCare technology teams."- Michael Hilmer, Millennium Care Inc., President & CEO.