29 May 2013
DataArt announced its collaboration with Richmond Systems, developer of help desk, service management and asset management software, to create new help desk service software with increased user functionality and mobile capabilities.
Richmond Systems engaged DataArt to collaborate on version 9 of its service desk software to enable its web application to have the same in-depth functionalities as its Windows client whilst taking advantage of the latest web technologies. The new version continues to support the existing Windows-based applications, with a completely scalable architecture that can extend its core functionality to modern technologies as they are introduced.
“We are dedicated to delivering solutions that anticipate and respond to our customers’ new technology needs, yet still drive our core goal of increasing user satisfaction,” said Eric Wright, Managing Director of Richmond Systems. “With DataArt, we were able to extend IT support capabilities in a format that suits the needs of the mobile workforce and our customers today and in the future.”
The new web application was presented by Richmond Systems during the 2013 Service Desk & IT Support Show to demonstrate its mobile ready interface, layout and enhanced functionality.
“We’ve been working with Richmond Systems for over five years on various projects to keep their service desk software in-sync with new technologies,” said Alexey Botev, Project Manager at DataArt. “We immersed ourselves in Richmond Systems IT operations, as we do with all our clients, to deliver solutions that respond to the complexities of their industry and the ongoing race to keep up with new technology.”
DataArt previously completed projects for Richmond Systems that enhanced the existing applications, introducing new applications and features for its service desk software.