Talking up Travel Industry ‘Chatbots’

The Washington Post runs a feature on travel bots and speaks with industry experts, including Greg Abbott, SVP of Travel and Hospitality at DataArt, who predicts a personalized, voice-based travel booking experience in the near future.

“‘For example, you would be asking the voice assistant for a beach destination trip for spring break,’ says Greg Abbott, a senior vice president of travel and hospitality at DataArt, a technology consulting firm. ‘Your device already knows how many people, and the dates, by checking your calendar for any conflicts and your personal preferences.’”

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