18 May 2016
Phocuswright Europe: DataArt Touts Benefit of Close Collaboration with Travel Clients
By Lee Hayhurst
In her interview with Travolution, Charlotte Lamp Davies, VP of Travel & Hospitality Practice at DataArt, singles out good communication as the key success factor in client projects, including those for oneworld alliance, Triometric, Scyscanner and Miki Travel among others.
“The oneworld airline alliance, that counts BA, American Airlines and Qatar Airways as members has rolled out new internal technology built for it by its development partner DataArt. The system allows seamless access to several shared systems used within the alliance with secure log-ins for employees. DataArt says the collaboration was a case study in how firms should not be afraid to outsource technology development to a trusted partner.
Skyscanner used DataArt to simplify the process for partners of installing its white label flight search functionality on their sites so that non-technical people can implement and configure it.
‘If you don’t take the time initially to invest in your relationships with your clients, having conversations and being aligned with their expectations you will have a problem... It boils down to strong communications and we want to retain that going forward.’”