12 November 2018
DataArt: Top 5 Travel and Hospitality Tech Trends for 2019
Travel Daily runs DataArt’s travel and hospitality tech trends predictions for 2019, highlighting the rapid evolution of AI, expansion of API ecosystems, advancement of augmented reality capability as well as the rise of self- service solutions and voice assist technology.
“The technology’s ability to significantly improve customer service while saving human resources makes AI perfectly suited to the sector — with new applications predicted to arrive at an increasingly rapid pace in 2019.
Technological integration has posed massive challenges in recent years, as industry players struggle to bring new tech on board without greatly increasing the complexity of managing their overall systems. The proliferation of open APIs will ramp up in 2019 to allow for the effective communication and synchronisation between the full range of technology systems used in the industry.
From 3D views of hotel rooms on mobile to AR games and augmented environments, the DataArt team expects to see massive advancements in AR over the coming year.
Research indicates a growing interest in self-service solutions, and the industry will meet this evolution through the expansion of tech that eliminates the need for customers to interact with a human to complete a transaction.
Today’s consumers expect convenience and speed more than ever before, and voice assist technology will be a vital component of the industry’s response to meet the increasing demand for efficiency.”