Digital Banking Platform

Challenge

A large UK bank wanted to improve its on-line offering across several lines of business: institutional banking, commercial banking and private banking. While on-line portals for many functions existed, they were cumbersome, incomplete and difficult to manage. They were not a great experience for either clients or internal users.

Solution

DataArt implemented a digital banking platform incorporating a mixture of services, components and integrated technologies featuring the latest technology best-practices.

A key objective was to increase customer satisfaction and loyalty levels by:

Simplifying applications and submissions workflow

Introducing better visual and more user-friendly interfaces

ML system specifically designed to minimize maintenance costs

Adding customer-tailored functionality, such as search

Compared to modern data management implementations

most legacy data architectures perform slower, have a higher cost of ownership and have weaker security



The project also included organizing a team to demonstrate the platform to business stakeholders to help them understand its potential so they could most efficiently exploit it.

Benefits:

  • Improved customer experience on many interactions, e.g., quicker loan enquiry responses.
  • IT savings by eliminating duplicate applications performing similar tasks.
  • Re-architected platform provides quicker time to market for new functionality.
  • Substantially reduced operations costs due to lower error rates.
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