The Journey
The client, a leading mobile-focused hotel booking application, initially aimed to develop a bespoke solution for reservation delivery within their complex system. They sought a partner with relevant industry and technology expertise to complement their internal engineering team. Committed to crafting a custom solution, DataArt’s team designed, built, and tested a prototype in just 8 weeks. Leading to a successful launch by the end of 2014.
The success of the initial release marked the beginning of an ongoing collaboration. DataArt and the client continued to enhance and evolve the solution, establishing a solid foundation for a fruitful decade-long partnership of continuous progress and innovation.
A significant milestone was achieved in 2019 when DataArt, leveraging its status as a certified AWS Travel and Hospitality Partner, assisted the client in migrating from EngineYard to AWS. This transition was seamless, granting the client access to AWS's scalable infrastructure and advanced cloud services. AWS was chosen for its unmatched scalability, reliability, and comprehensive service offerings tailored to the client's needs.
At the beginning of the pandemic, DataArt took decisive action to optimize the client’s existing infrastructure. By adjusting box sizes, storage times, and query numbers, infrastructure-related costs were slashed by 30%. This strategic move helped the client navigate the challenging period while maintaining operational efficiency.
The Value Delivered:
Over the past 10 years, DataArt supported the client through:
- Continuous System Improvements: The system required frequent updates and fixes, exceeding the capacity of the client's internal team.
- Automation of Manual Processes: The lack of automation required significant manual labor, leading to inefficiencies and the potential for human error. DataArt introduced automated solutions to address these challenges.
- Internal IT Constraints: Despite having an internal IT team, the client’s DevOps and developers were primarily focused on internal applications, leaving little capacity to manage the complex external system.
- Cloud Cost Optimization: During the pandemic, DataArt developed a set of solutions that reduced infrastructure costs significantly by 30%. This collaborative effort highlighted DataArt’s ability to adapt and provide valuable support during uncertain times.
Adding Value Through Managed Services
DataArt's engagement with the client brought significant value through several key aspects:
- Ongoing Support, Monitoring, and Maintenance: Ensuring the system operates smoothly without burdening the client's internal team.
- Streamlined Incident Handling: Efficient management of issues and incidents, minimizing downtime and operational disruptions.
- Effective Communication: Maintaining clear and consistent communication with the client, ensuring they are informed and involved in decision-making processes.
DataArt has continuously enhanced the project, making it an essential tool for sorting properties. A dedicated and stable team has driven consistent progress, assisting the client with various aspects over the years. Now, both teams are collaborating on a data project, further strengthening their partnership and continuing to add value.
