Using RPA to Boost Efficiency and Customer Satisfaction for a Pension Fund

Location

USA

Services

Robotic Process Automation Services

3 Months

for MVP as a result

1+ Years

Project Duration

Client

The client is a US-based pension fund serving American employees and retired individuals whose primary goal was to enhance efficiency and customer satisfaction by implementing fully automated transaction processing and employee onboarding procedures.

Challenge

The client needed to modernize its infrastructure and workflows to overcome various obstacles, including outdated systems, lengthy processing times for transportation, time-consuming manual reporting procedures, manual employee onboarding processes, and the inherent high risk of human error. The client’s objective was to automate and streamline complex workflows, ultimately leading to enhanced operational efficiency.

Solution

To tackle these challenges and meet the client's objectives, the main focus was executing automation across various operational aspects. DataArt’s team approached the project by first understanding the intricacies of the client's operations and identifying areas where automation could yield significant benefits. Leveraging tools such as UiPath for enhanced data management and process automation, the project aimed to achieve substantial time savings and operational improvements.

DataArt also harnessed tools such as Tableau for robust reporting capabilities, enabling the client to access timely and actionable insights derived from their data. Moreover, robotic process automation (RPA) was applied to employee onboarding and offboarding processes, streamlining these procedures and reducing the burden on administrative staff.

Outcomes

Key outcomes of the project included the automatic generation and distribution of over 80 reports bi-monthly, resulting in more timely and accurate reporting practices. Additionally, implementing automation led to a significant reduction in reconciliation time, from 8 hours to just 2 hours, demonstrating marked efficiency gains. Furthermore, the processing time for payroll and cash-out procedures saw a remarkable decrease, improving the overall speed and responsiveness of financial transactions 10 times.

By embracing RPA and modernizing workflows, DataArt helped the client significantly improve efficiency and customer satisfaction and achieve tangible benefits in terms of time savings, accuracy, and overall operational effectiveness.

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