28 December 2010
Choosing an Outsourcing Firm Will Become Easier
By Alexei Miller
Alexei Miller, Executive VP at DataArt, contributes his second by-lined article to Forbes magazine, focusing on key factors for selecting an outsourcing vendor.
"While the exact shape of the industry as large and diverse as outsourcing is impossible to predict, it is quite easy to see a few things that are ripe for change. Chief among them is transparency in vendor selection and engagement... Client references will be provided by the marketplace, not cherry-picked by vendors... In order to stand out in the field of large, can-do-anything outsourcing firms, vendors will need to understand a client’s business deeper than ever and offer implementation methodology and metrics tailored for their industry. Clients will increasingly shift to hiring niche outsourcing firms whose expertise can be verified beyond fancy websites and impressive salespeople."