Improvement of real performance: drawing conclusions from Mark Paulk's expertise

Not long ago Dmitry Bagrov, Head of Project Management at DataArt, enjoyed the "Business Value from Improving Software Processes and CMM/CMMi for Executives" session. This session was a part of the "Seminars by Mark Paulk, Co-Founder of CMM" event that was organized by the RUSSEE company and took place in Moscow.

Mark Paulk is known for being one of the fathers of the Capability Maturity Model because he was the project leader during the development of the Capability Maturity Model for Software (CMM® or SW-CMM). His name is on par with names like Watts Humphrey (who founded the Software Process Program of the Software Engineering Institute (SEI) at Carnegie Mellon University) and Phil Crosby (author of the famous approach to Total Quality Management (TQM) based on the four absolutes of Quality Management). Now Mark Paulk is a Senior Systems Scientist at the Institute for Software Research International (ISRI) in the School of Computer Science at Carnegie Mellon University. He is a Senior Member of the Institute of Electrical and Electronics Engineers (IEEEM) and of the American Society for Quality (ASQ).

The "Business Value from Improving Software Processes and CMM/CMMi for Executives" session contained three seminars:

Value Added by Process Improvement

Choosing an Improvement Framework

Sponsoring Effective Process Management

Dmitry Bagrov commented, "I really appreciated the wide range of examples provided in each seminar. From my point of view, an abstract theory by itself does not lead to the success of an organization. Success comes from how this abstract theory is applied to the real-life needs of a particular organization. Improvement of the real performance is the key, and it should be balanced with the marketing desire for certification. The examples given at the seminars prove that NMM principles should be interpreted and absorbed by an organization naturally. In this way the principles become an important and efficient tool and not just a marketing slogan."

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