What Constitutes a Successful Project?

24 June 2009

By Denis Margolin

Global Services magazine published the second article in the series of expert opinion stories by DataArt executives. Denis Margolin, Vice President of Mobile Solutions at DataArt, takes a look at different metrics which help determine whether an IT outsourcing project was successfully implemented from two key perspectives, that of a client and a vendor.

“There is a well developed theory for evaluating project outcomes based on two sets of metrics, each of them important: one targets the project as a process, another targets deliverables. More specifically, we ask the following questions when evaluating a project as a process: was it done on time, was it done on budget and did it meet quality requirements. With deliverables, we need to see if the end-users use the software, and whether it benefits personal and/or organizational efficiency.”

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