It’s All Talk at Santander as Voice Recognition Banking Begins

Cliff Moyce, Global Head of the Finance Practice at DataArt, weighs in on Santander's new voice recognition banking app for The Guardian.

“Banking technology expert Cliff Moyce, at consultants DataArt, says it is secure – provided the latest technology is used. ‘It isn’t just the voice being analysed by many new technologies, it is also the physical features of the head producing the sound – larynx type, nasal passages etc. Keep in mind that ‘voice recognition’ is so much more sophisticated these days, being able to match the typical background noise expected of the caller, for example. People should have no fear of impersonation if anything more than the most basic technologies are being used.’”

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