In 2002 we established franchise offices in London and Silicon Valley. This was an important milestone in the quest for achieving a local presence while engaging in the off-shoring model. Today, partnerships are a very important component of our model and are bringing in a significant share of the new business. It was in 2002 that we realized business analysis is another necessary component of our service offerings. We invested in learning the specifics of various industry verticals while tailoring our processes and offerings to fit our client's special needs. We established effective feedback channels and acquired knowledge in the printing and medical office automation sectors.
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