In 1998 we launched a number of initiatives to address off-shoring risks. We developed a web-based project management tool. Now in its third generation, the tool allows real-time collaboration, reporting and planning. A number of our clients found the tool so useful that they decided to use it for their internal needs as well. We have initiated the still surprisingly rare feature of hour-by-hour reporting between DataArt's team and our clients. We setup a 24/7 support line as we strive to allocate immediate attention to all issues. In some cases, we shifted the work-day of the development team to be on the same schedule with our client. We realized the importance of a centralized and accessible location, and rented a Park Avenue office in New York City.
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